SHIPPING & RETURNS
SHIPPING POLICY
At our online store, we offer affordable shipping rates to cater to your needs. For Luzon's main island, the shipping rate is P95, while for other islands within Luzon, Visayas, and Mindanao, the rate is P120. We also provide free shipping for purchases totaling P2000 and above.
To ensure timely delivery, we partner with J&T as our trusted shipping courier. The estimated time of arrival for Luzon is 1-3 days, while Visayas typically takes 3-5 days, and Mindanao takes approximately 5-7 days. We strive to ship available items as soon as possible. However, for personalized orders like military teddy bears or kids' uniforms, the production time may take 1-3 days. Rest assured, once your order has been shipped, we will promptly notify you via email.
RETURN & EXCHANGE POLICY
Our return policy is designed to ensure your satisfaction with your purchase. We gladly accept returns for incorrect and defective merchandise. If you receive any items that fall under these categories, please contact us immediately so that we can assist you and guide you through the return process.
Please note that we carefully inspect each product that is returned to us. We reserve the right to refuse returns if any of the following conditions are observed:
1.) Scratches or dents on the merchandise.
2.) Size adjustments made, such as links removed from any item.
3.) Garments that have been laundered, tailored, or altered in any way.
4.) Damage caused by dirt, sand, sun, water, antiperspirant stains, makeup, animal fur, or similar factors.
5.) Damage on the packaging,
Our goal is to ensure that every returned item meets our quality standards. By adhering to these guidelines, we can continue to provide you with the best products and service.